ARSO Privacy Policy
ARSO (“we”, “us”) provides beauty booking software. This policy describes what we collect, why, how long we keep it, and your rights. It is intended to stay consistent with our App Privacy answers and in-app PrivacyInfo declarations.
1. Data we collect
- Account: email, name/display name, optional phone, user ID, timezone.
- Device / session: device ID, session metadata, push tokens (for notifications).
- Product content: bookings, CRM notes (masters), photos/portfolio media, client favorites.
- Product analytics: first-party events (anonymous / pseudonymous / operational classes). Not used for cross-app tracking.
- Diagnostics: crash and performance data via Sentry when enabled.
We do not collect payment card numbers, precise location, contacts, microphone, or camera content beyond photo library access you grant for portfolio uploads.
2. How we use data
- Provide accounts, authentication, bookings, profiles, and notifications.
- Improve the app with first-party product analytics. Website advertising measurement is described separately below.
- Maintain reliability and security (including crash diagnostics).
- Honor export and deletion requests.
3. Tracking / ATT
The ARSO iOS app does not use the website advertising pixel or track you across other companies’ apps or websites. Our App Privacy and App Tracking Transparency statements refer to the iOS app.
On the ARSO marketing website, an OpenAI Ads pixel measures page views and clicks to the ARSO App Store listing. This helps us understand how our website advertising performs. The pixel may use first-party browser cookies for attribution. This website measurement is separate from the ARSO iOS app and does not establish whether you installed the app.
4. Sharing
- Email provider (Resend): transactional email delivery.
- Push (APNs): device push tokens for notifications.
- Object storage / CDN: media you upload.
- Sentry: crash/performance diagnostics when configured.
- OpenAI Ads: website advertising measurement on the marketing website; page views and App Store link clicks.
We do not sell personal information.
5. Retention
- Account and profile data: until account deletion (plus backup windows).
- Sessions / push tokens: until logout, revoke, or deletion.
- Media: until you delete it or account deletion removes owned objects.
- Telemetry: per internal telemetry tiers (raw analytics roughly ~13 months).
- Guest records: anonymized after 24 months (retention job).
- Audit logs: preserved after account deletion for security/compliance.
6. Your rights — export & deletion
- Export: request a personal or business JSON export in the ARSO app (Settings → Account → Export). Secrets such as password hashes and refresh tokens are excluded. Download access expires after 7 days.
- Deletion: request account deletion in the ARSO app (Settings → Account → Delete Account), confirm with DELETE, then a 7-day grace period. After grace, we revoke sessions/tokens, remove owned media objects, hide public profiles, anonymize identity data, and may preserve audit records when required for security or compliance. You can cancel during the grace period.
For privacy questions or requests related to access, export, or deletion, email arsoifo@gmail.com. California residents and other users may use the same contact for privacy requests ARSO supports. Help Center: Account & Security.
7. App Privacy (summary)
- We collect data linked to you for app functionality, product interaction, and diagnostics.
- Tracking: No.
- Categories typically include: Email, Phone (optional), Name, User ID, Device ID, Photos, Other User Content, Product Interaction, Crash Data, Performance Data.
8. Contact
Privacy questions and requests: arsoifo@gmail.com
In-app: Settings → Legal → Privacy Policy.
Related help: Help Center · Accessibility