When a client submits a booking, it typically arrives as a booking request — waiting for you to accept. It is not a confirmed appointment until you accept it.
Notifications may alert you when a request arrives if notifications are enabled.
Bookings
Understand requests, confirmed appointments, and changes.
New booking requests
Confirmed bookings
Accepted bookings appear as confirmed appointments and relate to your calendar. You can review client details, service, and add-ons in the booking view.
Rescheduling and cancelling
Clients may request changes or cancel depending on the booking state and rules ARSO applies. You manage requests and appointments in the ARSO app.
Not every booking can always be changed — availability and timing matter.